3G Sunset
Cellular carriers such as AT&T, Verizon and T-Mobile are phasing out older 3G networks to allow for advanced technology such as 4G/5G and LTE.
With carriers ending the support of the 3G network, alarm systems currently operating on 3G technology will no longer be able to communicate with our monitoring center over the cellular network.
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What does this mean for you?
Your system may be affected by the 3G sunset and it is very important that you contact us as soon as possible to avoid service disruption.
If you have received a letter, phone call or email about upgrading your system, please complete the request form below to schedule service.
If you recently received communication from Atronic about updating your security system, this means your system will be affected by the 3G sunset and it is very important that you get in contact with us as soon as possible to avoid service interruption. Fill out our 3G Update Request Service form or call a member of our service team today to schedule a service appointment to upgrade your system.
Kansas City: (913) 362-0000
Omaha: (402) 895-1800
Springfield: (417) 883-6254
If you are unsure if your system currently operates on the 3G networking and have not received any communication from us regarding the need to upgrade your system, you can call us to verify if your system will be affected by the 3G Sunset.
Kansas City: (913) 362-0000
Omaha: (402) 895-1800
Springfield: (417) 883-6254
Some carriers have already begun to phase out the 3G network in some areas and most carriers will fully stop supporting 3G devices by early 2022. We recommend acting sooner rather than later to ensure there is no lapse in coverage for your service.
We are offering updated equipment and installation to customers with two payment options:
1) A one-time, no committment payment.
2) Subscribe to our Cell Upgrade Program for no money down and a low monthly payment. Selecting this option will protect you against future cellular sunsets and requires a signed 36 month agreement.
Select your preferred upgrade option below in the Service Request Form.
At this time, there is not a do-it-yourself option, however our experienced technicians are here to help you through this transition.