Atronic Alarms is proud to introduce four new employees who have joined the family this year.

Collett Albright

Collett Albright joined the company with over 30 years of experience in the security industry and works with clients to set up their monitoring service.

“I knew there were good people at Atronic who cared about quality and customer service. Those qualities are important to me,” she said.

She replaced Chrissy Wyble, who worked as the company’s monitoring coordinator for the past seven years and who chose a new career closer to her home.

Jane McIntyre

Jane McIntyre recently moved into the accounting department to work with invoicing, billing and other records. Native of Kentucky, she has lived in Kansas City for 18 years.

“What attracted me to Atronic was definitely the people. They genuinely care and strive to provide exceptional customer service,” she said.

Jane brings over 14 years of management experience to Atronic Alarms.

Jim Smith

Jim Smith was hired to assist in the service department and brings 12 years of industry experience to the company. He says he “loves his job” and looks forward to being a part of a company who treats you like a person and not just a number.

“I was searching for a company that was well established and growing. I am happy to have found a company that actually provides exceptional customer service and treats its employees well,” Jim said.

Ryan Elder

Ryan Elder joined the installation department and holds certifications from Wichita Technical Institute in Networks+ and A+. Other than enjoying time with his family, his hobbies include ninja training and video games.

“I was drawn to Atronic because they value their employees as much as their customers,” he said.

We’ve written about this topic before and think it is important to revisit it again. Unfortunately, in all industries there are people who engage in unethical business practices. How do consumers know who to trust?

The video below shows a couple in the Missouri area who were unsure of this particular alarm company’s sales pitch but who were still talked into signing a contract, leaving them without security system for several days.

If you are approached by another alarm company who is wanting to “upgrade” your system, provide you with a “cheaper” monitoring service, or who says they’ve merged with your existing alarm provider, call your existing alarm provider first before you make any decisions. Most reputable companies who have purchased or merged with other businesses will send clients letters explaining the acquisition.

In all industries, ask for references and go online to the Better Business Bureau (BBB) or contact them directly at 816-421-7800 (Kansas City’s BBB) to check the company’s ratings. Also, look for any unresolved complaints. The BBB will drop a business’s rating if there are complaints that have not been resolved in an appropriate fashion (if a company does not respond to a complaint or shows no effort to work with the client.)

Protect yourself with knowledge and don’t be embarrassed to ask questions. If you are confused by what a fast talking “salesperson” is telling you, ask them to leave or walk away. You can always call them back later if you have conducted thorough research and are satisfied that they are trustworthy.

What do you do when your company has a problem with false alarms? You re-evaluate your security system.

Most companies with large lots need surveillance to help keep out intruders. Video monitoring and remote verification provides the economical solution to prevent loss and eliminate false alarms.

That is what JE Dunn Construction, Kansas CIty’s very own national construction company, did when they began experiencing multiple false alarms with their preexisting beam intrusion system. False alarms were occurring due to a combination of prairie grass or trash blowing through the infrared beams, animals moving through the yard or the employees setting items in a beam’s path.

Something different had to be done. So Atronic Alarms’ design consultants Wes Cowsert and Rick Zink buckled in to come up with an ultimate solution. They wanted to build a sophisticated system that would center around motion activity with video verification and yet integrate into entry access so employees could easily arm and disarm.

Utilizing Honeywell outdoor wireless motion sensors, Panasonic PTZ cameras, a Panasonic NVR, the Honeywell Security and Fire control panel, the Bosch Easy Access Controller and Honeywell’s Total Connect system, Wes and Rick custom design an integrated system that created a “cause and effect” that as a device was tripped, a live video feed would stream to the monitoring station. Monitoring personnel would determine if an intruder had entered the perimeter and whether proper authorities should be called.

With the Honeywell’s Total Connect service, authorized personnel can also access the system through any web-enable device, like a smart phone or iPad, and arm or disarm the system, open the gate or view a history of activity. Employees could also view cameras through the phone app, IP Cam View, as well as through a web browser on a desktop.

When finalized, both JE Dunn Logistic’s facilities were properly equipped to allow employees to check in on the status of the location 24 hours a day and provide video monitoring verification which eliminated their false alarms.